Bug report
Something broke or behaved unexpectedly.
Support
One place for bugs, billing, coverage questions, and feedback.
Alphrex support is intentionally simple. Use this page for launch-time issues that need a human response or operational review.
Billing / account help
Billing, access, account verification, or recovery help.
Symbol coverage request
Ticker support, data gaps, or benchmark coverage questions.
General feedback
Product feedback, fit questions, or launch-time contact.
Send a support request
Use this if you need a reply path that stays inside Alphrex operations rather than relying only on a mail client.
Need password recovery?
Use the password reset flow first. If the email never arrives, send a support request from this page so the account state and delivery setup can be checked.
Need billing or cancellation help?
Stripe handles invoices, payment methods, and cancellation from the billing portal. Use this page for billing exceptions, failed provisioning, or refund review requests.
Need symbol or data support clarification?
Coverage stays explicit. Free covers the liquid core, Pro adds extended best-effort support, and unsupported symbols stay outside the current contract until deliberate review happens.